Yellow Plate Partners privacy policy

Thank you for using Yellow Plate Partner App! Your privacy is important to us. To better protect your privacy, and to help ensure a rewarding experience for all users, we provide this privacy policy.


1.1.This Application (hereinafter referred to as “App”, ”Partners App”, “we”, “our”, “us”) is committed to protecting and respecting your privacy.

1.2.This policy, together with the terms and conditions of the App (this “Privacy Policy”), outlines App’s privacy practices regarding the collection, use and safeguard of your information through the App and the services offered thereupon. You are are advised to read this Privacy Policy carefully. By downloading and using the Yellow Plate application/ website/WAP site, partners/stakeholders/customers expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If any stakeholder/partner/customer do not agree to the terms of the policy, please do not accept the Customer Terms and Conditions or use Yellow Plate’s Services.

If you have questions about this Privacy Policy, please contact us through email address provided on our website and/ or Mobile Application.

1.3.Your clicking of the “I agree” button and submission of personal information or if you are a minor, the submission of your personal information either by your parents (or your guardian) or by you with the permission of your parents (or guardian) to the App will be deemed as your acceptance of this Privacy Policy.


2.1.We are obligated to protect your information in accordance with applicable laws, and regulations.

2.2.This Privacy Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be updated online. We will make all efforts to communicate any significant changes to this Privacy Policy to you. You are encouraged to periodically visit this page to review the Privacy Policy and any changes to it.


3.1.Please note that your mobile service provider, mobile operating system provider, third party applications (including the applications pre-loaded on your smart phones powered by Android platform), social media platforms and websites that you access may also collect, use and share information about you and your usage. We cannot control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please consult their respective privacy policies.


4.1.You agree that the App may collect such personal information, whenever relevant, to help providing you with information and to complete any transaction or provide any product you have requested or authorized. You also consent to the collection of certain personal information in the course of your applying for the products and/or services.

4.2.Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, govt. identification documents, bank accounts, credit card

number, cardholder name, card expiration date, information about your mobile phone, business establishment proof, identification documents, vehicle documents, PAN, GSTIN and any details that may have been voluntarily provide by the user in connection with availing any of the services on Yellow Plate.

4.3.In case of transactions, requests via call centre, Yellow Plate may record calls for quality and training purposes. When you browse through Yellow Plate, we may collect information regarding the mobile/ tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.


5.1.The App seeks this information either to (i) validate and process your request for the services of the the App or information; (ii) to improve the quality of the App; (iii) to assist you to determine which services best meet your needs; or (iv) to facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements; or (v) to provide you with recommendation about services you may be interested in, based on your use of the App; or (vi) to provide you with marketing communications and advertising that the App believe may be of interest of you.

5.2.We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.

5.3.We also use your contact information to send you offers based on your previous orders and interests. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Yellow Plate, providing you with content that we think you might be interested in and to display content according to your preferences.


6.1.We may disclose personal information to our affiliates when necessary to perform services on our behalf or on your behalf, to provide display advertising and promotional services, providing search results and links (including paid listings and links), providing customer service etc.

6.2.Periodically, we may reveal general statistical information about Yellow Plate & its users. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

6.3.We may also share personal information with external organizations or individuals if we believe that access, use, preservation or disclosure of the information is reasonably necessary to: any applicable law, regulation, legal process or enforceable governmental request;

6.3.2.detect, prevent or otherwise address fraud, security or technical issues;

6.3.3.protect against harm to the rights, property or safety of our customers or the public, as required or permitted by law.


7.1.Given the nature of the App and User’s business, it is mandatory for you to enable the location settings. The App, its licensees and agents, will access, collect and analyse your usage of the App and other information related to your location on a regular basis through Bluetooth and Wi-Fi signals and other technologies and data for the

performance of the services provided by the App and to help improve the design, functionality, performance, and content of the App.

7.2.By using the App, you agree and consent to transmission, collection, maintenance, processing and use of your location data and queries to provide and improve such services of the App.


A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Yellow Plate uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Our site links to other websites that may collect personally identifiable information about you. Yellow Plate is not responsible for the privacy practices or the content of those linked websites.


10.1.The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

10.2.By using Yellow Plate and/or by providing your information, you consent to the collection and use of the information you disclose on Yellow Plate in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

10.3.If you use an account or profile associated with another party we may share the details of the trip with the owner of the profile. Yellow Plate may share your details with a Partner, if he/she/it has added a supply or service partner as his service providers and you have accepted to use our platform to provide your services to the Partner.

10.4.As per our business requirement, we are required to make an automated IVR or a manual verification call to the customer for select transactions done on our platform. You will receive this verification call even if your number is registered for the Do Not Disturb (DND) option.


11.1.We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may contact us on Email: or +91 985098 5908.